Service Level Agreements

Ongoing support and maintenance for your website, once it has been designed and launched.

What is Included

Sometimes clients want to take the development we do for them much further. To make this viable for both parties, we offer a SLA (Service Level Agreement) that offers a better structured payment system. It requires a monthly upfront payment in exchange for support that will be much wider than just ad-hoc assistance and support. The SLA reduces the initial financial burden for the client and spreads it over a longer period of time.

  • Available mostly with the Premium package and specialised programming services such as inventory management systems. For clients with other packages but which require a lot of regular additions and changes, a service level agreement can still be negotiated.
  • Smaller initial investment than with other package options.
  • Cost of investment spread over a longer period.
  • Cost includes ad hoc maintenance that would otherwise have been invoiced at the full hourly rate.

Other Packages

  • Entry Level Package (from R9 000) – ideal for personal brands, small businesses, and landing pages.
  • Medium Level Package (from R14 000) – ideal for established businesses and professional services.
  • Premium Level Package (from R19 000) – fully custom development, negotiated to your requirements.

Payment

Payment is via a PayFast debit order.

Cost

The cost is determined by what the client wants and the period over which the client pays.